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Traditional residential water meters must be manually read and the consumption volume is recorded only on a periodic frequency. Smart meters like Automatic Meter Reading (AMR) devices provide a one-way communication system via mobile or drive-by technology designed to capture the data required for billing purposes. In contrast, Advanced Metering Infrastructure (AMI) supports near real-time, two-way communication between the meter and utility, and meter and consumer typically over a fixed wireless network. Thus, AMI devices can transmit consumption information at a much higher granularity and frequency allowing the whole distribution network to be monitored continuously.
A Meter Data Management (MDM) system collects, validates and integrates meter data, communicating with both the metering platform (AMI, AMR) and Customer Information System (CIS). A CIS platform manages customer data and drives utility revenue by ensuring that approved rates are applied to the customer base and that the utility bills for and receives payment for all services provided. A Customer Engagement Platform further presents account information to customers via web and mobile applications, and in some cases, integrates consumption data, interactive alerts and financial transactions. Thus, by implementing customer metering solutions, utilities can receive more accurate billing information and better serve their customers.